How it works
01. We interview the people doing the work
We start with a short conversation with the owner, then speak to the few people closest to the work.
- Owner first, then a small number of people closest to the work
- No large workshops and no months of consulting
- Practical questions: where work waits, what gets chased, what gets repeated
02. We uncover the real problems
We compare the interviews and separate the visible frustration from the real cause behind it.
- Find the bottlenecks that show up again and again
- Slow onboarding is often missing information and unclear ownership
- We find what is actually breaking before deciding what to build
03. We put a number on it
We estimate what each problem is costing in time, capacity, delays, mistakes and lost revenue.
- Cost measured across time, capacity, delays and revenue
- Not a long list of things that could theoretically be automated
- A ranked view of the problems most worth solving
04. We design the fix
For the strongest opportunity, we define the improved process, what AI does, and what stays human.
- What AI or automation should do, and what stays human
- Which systems connect and where approvals are required
- You know what is being built, and why, before development begins
05. We build and deploy it
A focused project team, backed by our 75-person development capability, builds the solution.
- AI, automation, integrations, portals, dashboards or custom software
- Connected to the business and tested using real work
- From the first interview to a working system inside the operation
Frequently asked questions
Do I need to know what I want to automate?
No. That is the point of the process. You tell us how the business works and where it feels difficult. We help determine which problems are suitable for AI and automation.
Is the diagnosis genuinely free?
Yes. The initial diagnosis is free during our pilot. You receive the findings whether or not you decide to proceed with a build.
Who do you interview?
We normally begin with the owner and then speak to a small number of people closest to the relevant workflow. We do not need to interview the entire company.
How long does it take?
The first owner conversation takes around 20 minutes. The number of additional interviews depends on the process being investigated. The initial bottleneck map is usually delivered within 24 hours of the final interview.
Will you recommend changing all our software?
Probably not. In many cases, the best answer is to connect or improve the tools already being used. We recommend replacing software only where the existing system is genuinely part of the problem.
Will AI replace our staff?
That is not the default objective. Most projects remove repetitive work, reduce errors and help the existing team handle more. People remain responsible for relationships, judgement and important decisions.
What happens if the problem does not need AI?
We will tell you. The right solution may be a process change, integration, conventional automation or better use of an existing system.
Do I need a large budget?
Not every opportunity requires a large custom build. The diagnosis helps determine whether the problem is worth solving and what the smallest sensible first version looks like. Before you commit, you will understand what is being built, what it should cost and how it is expected to pay back.
Will I have to manage the developers?
No. AutoSpark manages the technical delivery and brings you the decisions requiring business judgement.
Is a 75-person development team not too large for an SMB?
You do not hire the whole team. Your project is handled by a small, focused group with access to specialist skills when required.
What happens after the system is launched?
Support, monitoring and further improvement can be included where needed. The arrangement is agreed before the build begins.
Who owns the system?
Ownership, hosting, licensing, third-party costs and ongoing support are agreed clearly before development starts. There should be no uncertainty about what belongs to you or what it will cost to operate.